Refunds, Remakes, and Order Changes
1) Once you receive your jewelry please make sure there are no breaks, scratches, ect.. that might have happened it transit, I do finish and polish everything personally before it gets shipped to you. But if there is something wrong with your order I will work with you to find a solution and fix your order. This will be at my discretion as some things are just how the resin and breastmilk properties react to each other *(please read terms and conditions)*.
2)Refunds- I can refund an item up to 10 days after purchase. After 10 days materials will have been ordered. You must have the cancel request sent to me by email, text or facebook within 5 days of your order. I do have a 10% fee for cancelling your order before 10 days.
I can issue a refund 10 days after order is placed, but do charge a 35% fee and your remaining refund will be issued in the form of a store credit for Little Milkmaid Treasures.
After 45 days if you have not sent in your breastmilk and/or inclusions, I cannot issue any refund.
If you have sent in your breastmilk and/or inclusions I cannot issue a refund. If your milk is lost in the mail, I cannot issue a refund, as I have no control over the post office. Please never send in the last of your milk in case this happens. Always keep you post office shipping reciept in case tracking is needed.
I cannot issue a refund for buyers remorse..expample- your husband orders the wrong item.
When you place an order, you are reserving a time slot for my services, if you cancel I will need to find someone else to fill that spot.
3) You may exchange for an item of equal or greater value and pay the difference if your order hasn't been processed yet. You have up to 3 weeks to exchange. Contact me and I will let you know if that option is available.
If you are unhappy with the final look of your item we can discuss a remake of the peice...this will be at my discretion...i absolutely want you to be happy with your keepsake. I am human and do make mistakes, and if I have made one please don't hesitate to contact me so I can make it right.
4) Under no circumstance can I return milk, containers or inclusions back to you.
5) Don't send in the last of your milk. Although it's rare, your milk could get lost in the mail. Keep your tracking information when you send out your milk.
You are agreeing to these terms when purchasing.